Privacy policy

ProHome Connect is a referral service that connects people with independent local service providers for plumbing problems in Tampa Bay and Sarasota, Florida. We are not a service company: we don't do the work, send technicians or set prices. The site is run by Hassaan Mujtaba, who is responsible for the information collected through it. You can reach Hassaan Mujtaba at hassaanmujtaba1@gmail.com.

• Analytics. If you allow it, we use Google Analytics 4 to understand how the site is used (pages viewed, device type, approximate location). See Cookies below.
• Call button clicks. When you tap a call button we record the page, service, city, button position, device type and time. We don't record your phone number from the site.
• Contact form. If you send us a message we store your name, email, optional phone number, message and the page you sent it from. A spam check (Cloudflare Turnstile) runs when you submit it.
• Server logs. Our hosting provider keeps standard technical logs (such as IP address and browser) for security.

Calls are handled by our call-tracking and call-routing partners and the provider you're connected to, not by this website. When you call, they receive the number you call from, the time and length of the call, and what you tell them, and they may record the call for quality and training.

Florida law requires everyone on a call to agree before it is recorded. You'll hear a notice at the start of the call; if you don't want it recorded, you can hang up. Their own privacy policies apply to the call.

We only load Google Analytics cookies after you accept them in the cookie banner. If your browser sends the Global Privacy Control signal, we treat it as a refusal and never load analytics. You can change your choice at any time with the Cookie settings link in the footer; rejecting removes the analytics cookies. We also store one small cookie (phc_consent) to remember your choice.

To run and improve the site, measure which pages help people reach a provider, reply to messages and keep the site secure. We don't sell your personal information.

We share information only with the companies that help us run the site and connect your call, and when required by law:

• Ringba (call tracking) and LeadSmart (call routing), when you call a number on this site.
• The independent provider your call is connected to.
• Vercel (hosting and server logs) and Supabase (our database: call button clicks and contact messages).
• Google Analytics, only if you accept analytics cookies.
• Cloudflare Turnstile (contact form spam check) and Resend (delivers contact messages to our inbox).

Contact messages are kept as long as needed to respond and for our records. Analytics data follows Google Analytics retention settings. Call records and recordings are kept by our call partners under their own policies.

You can refuse or withdraw analytics cookies at any time, and your browser's Global Privacy Control signal is honored. To ask what we hold about you or to have a contact message deleted, email us at the address below.

Questions or requests about your information: email Hassaan Mujtaba at hassaanmujtaba1@gmail.com or use the contact page.